Frequently Asked Questions
How long will it take for my Elix order to arrive?▼
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for fashion items?▼
We offer a 30-day return window for all unworn items with original tags. Simply visit our returns portal to generate a prepaid shipping label for your convenience.
Which payment methods do you currently accept?▼
Elix accepts all major credit cards, PayPal, and Apple Pay. We also offer flexible 'buy now, pay later' options through Klarna and Afterpay at checkout.
How do you ensure the quality of your garments?▼
Every Elix piece undergoes rigorous quality control and is crafted from premium, sustainably sourced fabrics to ensure long-lasting durability and a superior fit for our customers.
